About

• I am the lead Customer Experience Strategy & Operations at Blue Apron.
• I am an ex-management consultant (at Accenture) that specialized in Sales, Marketing, and Service in the Telecommunications space.
• I am an amateur restaurant connoisseur (aka huge foodie).
• I am a subscriber to podcasts that examine human behavior like Hidden Brain and Invisibilia.
• I am passionate about customer experience and hospitality.
• I am here to share my perspectives and lessons learned, driven by my experiences and research, with other professionals striving to be more customer-centric.
• And I am no Shakespeare but hope to improve this vital skill through this blog (where I lack in eloquence, I hope to make up in pretty visuals!).

If any of these things piqued your interest, I hope you’ll give me an opportunity by following my blog! I will try to post at least every other week. For those who suffer from a short attention span (guilty), all of my blog posts will end with a TLDR that will summarize the so-what.

Contact

Ana Lam
cxrevisionist@gmail.com